Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last updated: January 1, 2025
1. Information We Collect
We collect information you provide directly to us when you use our service:
- Personal Information: Name, email address, and contact details
- TikTok Account Information: Username or User ID for coin delivery
- Payment Information: Billing address and payment method details (processed securely by third-party providers)
- Transaction Data: Purchase history and transaction records
- Communication Data: Messages and correspondence with our support team
2. How We Use Your Information
We use your information to:
- Process and fulfill your TikTok coin purchases
- Deliver coins to your specified TikTok account
- Provide customer support and respond to inquiries
- Process payments and prevent fraud
- Send transaction confirmations and service updates
- Improve our services and user experience
- Comply with legal obligations and resolve disputes
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party providers who assist in payment processing and service delivery
- Legal Requirements: When required by law, regulation, or legal process
- Protection of Rights: To protect our rights, property, or safety, or that of our users
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Payment data is processed by PCI DSS compliant providers
- Employee access controls and confidentiality agreements
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services
Transaction records are typically retained for 7 years for legal and tax purposes.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your information in a portable format
- Restriction: Request restriction of processing
- Objection: Object to certain types of processing
To exercise these rights, please contact us at support@coinsrecharge.com.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze site traffic and usage patterns
- Improve our website functionality
- Prevent fraud and enhance security
You can control cookie settings through your browser preferences.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our service after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@coinsrecharge.com
Support: support@coinsrecharge.com
Available 24/7